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FAQ

Here are the questions asked by our customers frequently. If it doesn’t help, please feel free to email us or phone us. We will get back to you as soon as possible.

What do you need for quotation?

We need 3D files with a list of material, quantity, finish requests if needed.

What file format do you need for production?

Ideally, we prefer IGS or STP.

How can I transfer big files?

We have no problem receiving email with attachment of 100MB. If you really need to transfer huge files, we can create a FTP account for you.

How fast can I get a quotation from you?

For normal projects, you can expect quotation from us within 24 hours or even shorter. For complex projects with huge amount of components, we might need 48 hours to prepare your quotation.

What's your payment terms?

We request payment upfront for new customers. Credit can be discussed if your payment record is good.